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iCoolDown™ Product Warranty Policy

48-Month Comprehensive Warranty Guarantee

Warranty Coverage iCoolDown™ stands behind the quality of every product we sell with an unprecedented 48-month (4-year) warranty, demonstrating our commitment to exceptional craftsmanship and customer satisfaction.

What Our Warranty Covers:

  1. Material Defects
    • Complete protection against manufacturing defects in materials and workmanship
    • Covers all structural integrity issues
    • Applies to original manufacturing flaws not caused by normal wear and tear
  2. Functional Performance
    • Guarantees that products will perform as advertised
    • Covers internal mechanisms, zippers, seams, and critical functional components
    • Ensures products maintain expected performance standards
  3. Product Categories Covered
    • Bags: Tote bags, Backpacks, Leather bags
    • Beach Gear: Foldable Chairs, Tables, Tents, Mats, Umbrellas
    • Outdoor Accessories: Hammocks, Camping Chairs, Tables, Stoves, Storage Boxes, Projectors and Hair Removal Devices.

Warranty Conditions:

Warranty Activation

  • Automatically activated upon purchase
  • No additional registration required
  • Valid from the original date of purchase
  • Non-transferable to subsequent owners

What Invalidates the Warranty:

  • Damage from improper use or negligence
  • Normal wear and tear
  • Intentional damage
  • Modifications or unauthorized repairs
  • Exposure to extreme conditions beyond product specifications

Warranty Claim Process

  1. Initiation
    • Contact our 24/7 Customer Support team
    • Provide purchase details and product serial number
    • Describe the issue in detail
    • Submit supporting photographs if applicable
  2. Verification
    • Our expert team will review your claim within 48 hours
    • Assessment of warranty eligibility
    • Determination of repair or replacement
  3. Resolution Options
    • Full Replacement: If the product is deemed irreparable
    • Free Repair: For fixable manufacturing defects
    • Full Refund: In cases where replacement or repair is not feasible

Additional Warranty Benefits

  • Worldwide Coverage: Valid across all countries where iCoolDown™ products are sold
  • Hassle-Free Returns: Simple, straightforward return process
  • Shipping Included: We cover return shipping for valid warranty claims

Sustainability Commitment

Our extended warranty is not just about product protection—it's our pledge to reduce waste and promote sustainable consumption. By ensuring long-lasting products, we minimize environmental impact.

How to Contact Warranty Support

  • Email: warranty@icooldown.store
  • Phone: +1 (800) WARRANTY
  • Live Chat: Available 24/7 on www.icooldown.store

Disclaimer

iCoolDown™ reserves the right to modify this warranty policy. The warranty in effect at the time of purchase will apply.

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